Reservation s & Cancellation Policy
Cancellation within 30 days of the arrival date: 25% forfeit of the total booking price. Cancellation within 7 days of the arrival date 100% forfeit of the total booking price. NB If government-imposed Covid-19 restrictions result in cancellation the booking can be transferred to a later date, or cancelled, with no penalty.
On booking, a credit/debit card is required to secure the reservation.
In the event of an early departure, guests will be liable for the full amount of the cost of their stay. In exceptional circumstances, this will be at the discretion of the owner.
Additional services, e.g. champagne and chocolates, will be charged for, upon booking.
Please note that upon making a reservation the agreement becomes a legal contract.
Covid 19 Cleaning.
We continually monitor the requirements for hosting travellers and adhere to them.
We are fully vaccinated hosts., and will only accept fully vaccinated guests. You will need your Vaccination Pass available for scanning on arrival.
Payment of Accounts
We kindly ask that all balances are paid on arrival, once guests have inspected their room(s). Payment can be made using cash or by debit/credit card.
Insurance
We strongly recommend that guests purchase travel insurance.
Children
We welcome children aged 12 years and over.
Groups
We do not accept stag, hen or group bookings.
Pets
We regret that we are unable to accept pets.
Non-availability of Accommodation
We would only cancel your reservation if your accommodation was unavailable for reasons beyond our control. We would, however, attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the reservation. Our liability would not extend beyond this refund.
Arrival
Rooms are available from 3:00pm on the day of arrival and we kindly ask that guests check in before 6:00pm. or with prior arrangements. Please note we do not offer a permanent reception and therefore if you would like to check-in outside of these times it must be agreed upon, prior to your arrival. Any rooms not occupied or communications of lateness not made by 6:00pm will be considered as a no-show and The Olive Rabbit has the right to re-let any such room.
Unregistered Guests
All guests are required to register on arrival. Management reserves the right to charge a fee of $100 per non-registered guest per night.
Departure
Guests are requested to check out of their rooms by 10:00am on the day of departure, unless otherwise arranged. We reserve the right to charge any guest, who has not vacated their room by this time, a subsequent night at the appropriate daily tariff. We are happy to safely store luggage if your planned arrival or departure time from The Olive Rabbit is outside of opening hours.
Liability
The management will not accept responsibility for any valuables lost or mislaid unless handed in for safe custody. The free, off road, car parking spaces are for patrons use, but we take no responsibility for any damages or losses incurred to vehicles in the car park, or property contained therein. Guests are reminded to take the usual precautions and not leave any valuables or other items on show in their vehicles. Our total liability to you is limited to the price of the booking and under no circumstances will we be responsible for any indirect or special damages.
Smoking/Vaping
In compliance with legislation, it is illegal to smoke anywhere within the premises or grounds of The Olive Rabbit. We apply the same rules to vaping. Guests either found smoking/vaping within their rooms or remains of signs of smoking/vaping by leaning out of the windows will be asked to leave, with any accommodation monies already paid non-refundable. They will also be charged a fee of $250 to cover deep cleaning costs. We also reserve the right to charge for resetting the fire alarm, relocating guests, cleaning rooms and any other associated costs. For our guests’ convenience, there is a smoking/vaping area at the rear of the property on the family patio. Guests are respectfully asked to remain in this area when smoking/vaping and that they carefully extinguish any cigarettes/cigars into the containers provided.
Damage and Breakages
We kindly ask guests to report any damage to fixtures and fittings as soon as it occurs as this will help ensure that repairs, replacement or cleaning works are carried out immediately and may help reduce the risk of further damage. Whilst we understand that accidents happen, we do reserve the right to charge for any cleaning or replacement costs.
Use of Wi-Fi
The provision of Wi-Fi services (excluding some restricted sites) are provided free of charge. However, we ask that due care and consideration is given to the amount and time taken downloading data and that all sites visited are of legal status only. Any downloads will be the sole legal responsibility of the operator. For safety purposes laptops should be turned off when left unattended.
Hot Take Away Food
Please check with us before consuming hot food in your room. It is important that rooms and furnishings remain clean and fresh for the benefit of all guests. Therefore, the consumption of hot take away food is not permitted in the bedrooms. However, guests are welcome to use the dining room for such meals and we will be happy to provide cutlery and plates upon request. Alternatively, takeaway food can be consumed on the patio seating on the veranda. If we do discover evidence of hot take away food being eaten in the bedrooms, we will have no alternative but to charge the occupants a deep cleanse charge.
Health & Safety ~ Covid
All guests will be questioned about their health upon arrival. Should they arrive with a cough, sniffle, or fever, or develop such symptoms while they are staying at the accommodation, they will be requested to Covid test daily and provide the results to management. This is to protect other guests, and the owners, from illness. If the guests test positive, they will not be asked to leave but will be managed by the owners. The tests are available in each ensuite at no cost to the guests.